Shipping Methods
We offer standard and expedited shipping options. Shipping times will vary based on your location and the chosen delivery method.
Orders are typically processed within 1–2 business days after confirmation.
Shipping Costs
Shipping fees are calculated at checkout based on your location and the weight of the items.
Free shipping may be offered on orders exceeding a specific amount, as indicated on the website.
Delivery Areas
We currently ship to all major cities and towns across South Africa.
For remote or rural areas, delivery times may be extended.
Tracking Your Order
Once your order is dispatched, you will receive an email with tracking details.
You can use the provided tracking number to monitor the status of your shipment.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at mailto:support@egamingcards.com.
Claims for lost or damaged packages must be filed within 7 days of the expected delivery date.
Return and Refund Policy
Eligibility for Returns
Products can be returned within 14 days of receipt, provided they are unused, in their original packaging, and include all accessories.
Certain items, such as downloadable software or gift cards, are non-returnable.
Return Process
To initiate a return, contact our support team at mailto:support@egamingcards.com with your order details.
Once approved, you will receive instructions for shipping the product back to us.
Return Shipping Costs
Customers are responsible for return shipping fees unless the return is due to a defective or incorrect product.
We recommend using a trackable shipping service to ensure the safe return of the product.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5–7 business days and issued to the original payment method.
Exchanges
If you wish to exchange a product, please contact us to confirm availability.
Exchanges are subject to the same return eligibility requirements.
Contact Us
For any shipping or return-related inquiries, please reach out to us:
Email : support@egamingcards.com